Gaming Solutions
Survey & Rating Systems
Instant Customer Feedback for a Smarter, More Responsive Operation
Capture actionable insights in real time to improve customer experience
Gain valuable insights into your service levels and respond instantly to any issues, ensuring that no negative experience turns into a lost customer.
Your New Level of Customer Engagement and Service Improvement
Immediate Issue Resolution
With Action Survey, customers can provide feedback instantly, allowing your team to respond in real time and resolve issues before they escalate—ensuring a more positive experience for your guests.
Track Service Trends Over Time
Monitor your service levels with real-time reporting and analytics, helping you spot trends, identify areas for improvement, and make data-driven decisions to enhance your overall operations.
Customisable Survey Options
From restroom cleanliness to overall satisfaction, easily tailor your survey questions to collect the feedback that matters most to your venue, allowing you to make informed changes quickly and effectively.
Enhanced Staff Efficiency
Directly notify staff of issues like “Needs Attention” or “Unacceptable” ratings, ensuring your team addresses problems immediately, leading to more efficient operations and a better guest experience.
Top venues are using Action Survey to track customer satisfaction and optimise service.
Now it’s your turn.
State-of-the-Art Technology for Real-Time Feedback
Survey – 3 Buttons
Let customers rate the cleanliness and tidiness of your bathrooms. A "Needs Attention" rating instantly alerts staff via pager, helping you maintain high standards of cleanliness and service.
Survey – 4 Buttons
Customers can provide more detailed feedback on your services, with an "Unacceptable" rating sending a direct message to staff. This system offers in-depth analytics and reporting, helping you track performance and respond quickly to any issues.
Customisable Surveys with Real-Time Reporting
Tailor your survey questions to meet your business needs, with the ability to randomise questions, support multilingual responses, and display advertising when the system is not in use. Real-time reporting ensures your team can act on feedback instantly.
All-Inclusive Managed Services:
No Upfront Costs
Incorporate Action Survey effortlessly into your managed services package, giving your venue the tools to capture and respond to feedback—all without any upfront costs.
Start today with zero upfront investment and transform your service experience.
Lifetime Premium Warranty
Get complete coverage for the life of your Agreement, including even the most unlikely mishaps.
Fixed, Tax-Deductible Fees
Keep your finances predictable with a fixed monthly or quarterly costs that’s Guaranteed and fully tax-deductible.
Regular Service & Upgrades
Stay ahead with system upgrades at regular intervals, ensuring your technology is always reliable.
No Hidden Costs
Enjoy transparent pricing with no bill shock or freight charges on equipment services and replacements.
Rapid Replacements
Expert Recommendations
Frequently asked questions
Action Survey allows customers to provide feedback through easy-to-use touchscreen kiosks or button-based systems, giving your team real-time insights.
Yes, you can easily update or randomise survey questions to collect the feedback most relevant to your venue.
You can access real-time feedback and reporting through the system’s analytics dashboard, allowing you to track trends and make informed decisions.
By capturing feedback instantly and notifying staff of any issues, Action Survey helps your team respond quickly, ensuring better service and improved customer satisfaction.
Take control of your customer feedback with Action Survey
Contact us today and discover how BTG’s technology solutions can engage your customers and enhance your venue’s performance.
