Gaming Solutions
Responsible Gaming Welfare Check
Ensure Patron Safety and Compliance with Real-Time Monitoring
Safeguard your patrons and meet your compliance obligations with the Responsible Gaming Welfare Check
Now available on BTG’s industry-leading Connect Gaming, our responsible gaming welfare check function allows you to proactively monitor player activity and take action when necessary.
Your New Standard for Responsible Gaming Management
Proactive Patron Monitoring
Receive instant notifications when a customer has been playing for a pre-set amount of time, allowing you to intervene early and conduct welfare checks, protecting both your patrons and your venue.
Customisable Welfare Checks
Tailor welfare checks with customisable questionnaires, ensuring Responsible Gaming Officers (RGO’s) gather detailed, actionable insights during interactions with customers.
Escalation and Reporting
Easily escalate serious cases to senior management and export comprehensive welfare reports directly from the system, ensuring accurate record-keeping and peace of mind.
Versatile Integration
Conduct carded and uncarded checks through the app or PC, ensuring a seamless process whether patrons are known to the system or not.
The industry’s top venues rely on BTG’s Responsible Gaming Welfare Check to ensure compliance and safeguard their patrons.
Now it’s your turn.
Key Features of Responsible Gaming Welfare Check
Instant Alerts
Receive notifications directly to your device when welfare checks are required.
Customisable Questionnaires
Record detailed insights with tailored questions to suit your venue's needs.
Escalation Protocols
Immediate escalation for serious issues, notifying senior management for timely intervention.
Comprehensive Reporting
Export full reports and detailed records for compliance tracking.
Carded and Uncarded Checks
Conduct welfare checks for all patrons, regardless of whether they are in your loyalty system.
All-Inclusive Managed Services:
No Upfront Costs
Integrate the Responsible Gaming Welfare Check into your new or existing managed services package. Protect your patrons and your business without the financial burden.
Start today with zero upfront investment and experience the difference in responsible gaming management.
Lifetime Premium Warranty
Get complete coverage for the life of your Agreement, including even the most unlikely mishaps.
Fixed, Tax-Deductible Fees
Keep your finances predictable with a fixed monthly or quarterly costs that’s Guaranteed and fully tax-deductible.
Regular Service & Upgrades
Stay ahead with system upgrades at regular intervals, ensuring your technology is always reliable.
No Hidden Costs
Enjoy transparent pricing with no bill shock or freight charges on equipment services and replacements.
Rapid Replacements
Expert Recommendations
Frequently asked questions
Notifications are sent instantly to Responsible Gaming Officers’ chosen devices, ensuring timely checks.
Yes, the system allows you to create custom questionnaires for more detailed and relevant customer interactions.
The system includes escalation protocols that notify senior management of serious situations for immediate intervention.
All interactions and checks are recorded and can be exported as full reports from the system to help meet compliance obligations.
No, the Responsible Gaming Welfare Check allows for both carded and uncarded checks, ensuring all patrons are monitored.
Take control of your venue’s responsible gaming efforts with BTG’s Responsible Gaming Welfare Check
Contact us today and discover how BTG’s gaming technology solutions can engage your customers and enhance your venue’s performance.
